Unleash your
dental membership plan.

DentalHQ provides live phone, chat, and text message support to our partner offices, and of course 24/7 email support with crazy-fast response time. And while we happily support all Members on our platform, because of potential regulatory compliance issues we strongly recommend that Members communicate directly with their dental office. This is the relationship most of our partner offices prefer.

But that's not enough.

Beyond mere "support", we're here to provide SUCCESS. DentalHQ was founded by a dentist, and is endorsed by dentists, dental societies, dentist buying groups, and dental networks throughout the country. Client Success is extremely important to us – your success is our success is the dental industry's success.

Boy, do we ever.

We talked about it in the previous question, but Client Success is one of our core values. It's also what we named the office hamster (don't judge). It is our explicit goal that you absolutely crush it with membership plans. And the best way to facilitate that is with training.

We provide complimentary live web training to not only help you create the best plan for your practice, but to teach your staff how to use the platform and, most importantly, how to communicate your plan with your patients. Need a refresher? We do those, too.

Short answer: Yes.

Slightly-less-short answer: We make every effort to align our operations with HIPAA regulations.

Complete answer: Let's discuss this. First of all, there is no official certification process to be formally recognized as "HIPAA compliant"...there's no Cub Scout badge or anything. In fact, the enforcement agency for HIPAA cautions companies and patients on false or misleading advertising related to HIPAA compliance and states that it does not certify any persons or products as "HIPAA compliant." A business that does make this claim is being disingenuous at best, and at worst...well...take the cannoli. (You may see badges on websites that appear to call an entity "compliant," but those badges are given by third-party independent companies who charge money for the privilege.)

At DentalHQ, we take member confidentiality extremely seriously – after all, we were started by a dentist, and Dr. Wells knows better. To that end, we've made it a priority to implement reasonable and appropriate physical, administrative, and technical safeguards designed to align with applicable regulations relating to Protected Health Information (PHI). If you have any questions about our privacy and data security practices, please contact us at support@dentalhq.com  or 833-222-HQ4U (4748).

No. Not sure who's telling you this, but no: Members cannot transfer offices.

Your membership plan is your membership plan, at your office(s). When your patient joins your membership plan, whether through your online signup formyour in-office enrollment form,  they become your Member. Not our Member. Not anyone else’s Member. Yours.

No. You decide what your membership plan includes and how it’s worded on your signup form and info cards, how much it costs, what it’s called, whether to offer monthly or annual payments to your Members (or both), any age restrictions you wish to apply, family discounts, additional treatment discounts, and even whether or not you want to list your office on our website. It's Your Membership Plan.

DentalHQ is fully integrated with Stripe for online payment processing. Stripe’s pricing can be found here.

Note that fees for ACH payments are significantly less expensive than those for credit and debit card payments, and we offer you the ability to accept cash or check for the purchase of annual plans, of course costing you nothing in merchant fees.

What, this major Upgrade wasn't good enough? :-)

Minor updates and improvements are made weekly. Major product upgrades are rolled out every few months.

Shhh...hear that? Yup, another update. Just happened.