Boy, do we ever.

We talked about it in the previous question, but Client Success is one of our core values. It's also what we named the office hamster (don't judge). It is our explicit goal that you absolutely crush it with membership plans. And the best way to facilitate that is with training.

We provide complimentary live web training to not only help you create the best plan for your practice, but to teach your staff how to use the platform and, most importantly, how to communicate your plan with your patients. Need a refresher? We do those, too.

All DentalHQ partner offices get a host of marketing assets, from complimentary in-office displays and email templates to partnerships with various entities providing digital marketing and SEO services, direct mail and EDDM services, and everything in between.

For a $199 one-time fee, we’ll even keep you stocked for life with customized info cards white-labeled to your office. FOR LIFE. 4EVA.

Short answer: Yes.

Slightly-less-short answer: We make every effort to align our operations with HIPAA regulations.

Complete answer: Let's discuss this. First of all, there is no official certification process to be formally recognized as "HIPAA compliant"...there's no Cub Scout badge or anything. In fact, the enforcement agency for HIPAA cautions companies and patients on false or misleading advertising related to HIPAA compliance and states that it does not certify any persons or products as "HIPAA compliant." A business that does make this claim is being disingenuous at best, and at worst...well...take the cannoli. (You may see badges on websites that appear to call an entity "compliant," but those badges are given by third-party independent companies who charge money for the privilege.)

At DentalHQ, we take member confidentiality extremely seriously – after all, we were started by a dentist, and Dr. Wells knows better. To that end, we've made it a priority to implement reasonable and appropriate physical, administrative, and technical safeguards designed to align with applicable regulations relating to Protected Health Information (PHI). If you have any questions about our privacy and data security practices, please contact us at [email protected] or 833-222-HQ4U (4748).

Yes they can. And that's actually a good thing.
Nobody likes locked-in long-term contracts. Except professional athletes.

But don’t worry - we've got you covered. Among other things, monthly-paying patients agree to stay members for at least 90 days. Refer to Sections 5 and 6 of the Terms of Service for more information on cancellations.

And really, it comes down to this: if you take awesome care of your patients, they won't cancel. They'll stay Members, and you’ll be protected from people looking to take advantage of you. 

No, they are not. There is no network.
The DentalHQ website has a directory of some of the offices that have partnered with us to power their membership plan. These listings are complimentary and optional, and those offices use them as another way to market their plans.

No. Not sure who's telling you this, but no: Members cannot transfer offices.
Your membership plan is your membership plan, at your office(s). When your patient joins your membership plan, whether through your online signup form, your in-office enrollment form, or the DentalHQ website, they become your Member. Not our Member. Not anyone else’s Member. Yours.

No. You decide what your membership plan includes and how it’s worded on your signup form and info cards, how much it costs, what it’s called, whether to offer monthly or annual payments to your Members (or both), any age restrictions you wish to apply, family discounts, additional treatment discounts, and even whether or not you want to list your office on our website. It's Your Membership Plan.

We do, however, have minimum monthly prices for your standard plans (Adult and Child) if you wish to list them on DentalHQ.com. The purpose of listing plans on the website is to help patients make informed decisions – we're not into commoditization or any kind of race-to-the-bottom tactics. DentalHQ was created by a practicing dentist, and it is our mission to improve dentistry for everyone.

DentalHQ is fully integrated with Stripe for online payment processing. Stripe’s pricing can be found here: https://stripe.com/pricing#pricing-details

Note that ACH payments are significantly less expensive than credit and debit card payments, and we offer you the ability to accept cash or check for the purchase of annual plans, of course costing you nothing in merchant fees.

Minor updates and improvements are made daily. Major product upgrades are rolled out every few months. 

Shhh...hear that? Yup, another update. Just happened.